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What you can do
Through our phone banking service, you can:
- Transfer money
- Check your balance
- Make payments
- Pay bills
- Transfer money
- Change your address
- Set up standing orders
- Set up and manage term deposits
- Check interest and exchange rates
- Speak to a member of our team
How it works
You can carry out basic tasks on your own, like checking your balances and transferring money between your accounts.
If you have a specific question, or want to set up standing orders, pay bills to a non-HSBC bank account, order a new cheque book or report a lost or stolen card or cheque, you can speak to a member of our team.
You'll need a phone banking number and PIN, which we'll send to you by post when you register. There are no security questions to remember. You can also use your account number or HSBC credit card number instead of your phone banking number.
Phone banking is simple to use but you can check the options you'll encounter in our guides.
Use the service
You'll need to be at least 16 to use phone banking. We may monitor or record your call in the interests of security and to help us improve our service.
Already registered?
HSBC Premier
Lines are open 24 hours a day, 7 days a week
HSBC Advance
Lines are open from 08:00 to 18:00 excluding Sundays and public holidays
Personal banking
Line are open from 08:00 to 16:00 excluding Sundays and public holidays
New to phone banking?
You can register by calling our Contact Centre, by visiting one of our branches, or by sending a secure message through online banking.
