Online banking

Our registration process is quick and simple. You will be requested to provide us with your name, surname, date of birth and your HSBC Customer number, which is readily available in any bank statement or in your welcome letter. As soon as this initial personal information is verified with the bank system, you will be asked to confirm an activation code which will be sent via text message (SMS) to your own mobile phone number.

Once registration is completed, you can download the HSBC Mobile Banking App and active the Digital Secure Key straight away. If you don’t have a compatible device, you can collect a Physical Secure Key from one of our branches.

Yes, it is, but we don’t recommend it if you’re using online banking on a device you share with someone else or on a public computer, as someone could identify your username afterwards. However, they’d still need to know your memorable answer and have access to your Secure Key or your mobile banking password to see your accounts. That’s why it’s so important to keep these secure.

Should the Secure Key be stolen, lost or faulty, please contact us immediately on +356 21483809 or visit one of our branches.

This depends on the type of transfer and there will be a charge to do it.

You can’t cancel a SEPA transfer. To claim back the funds, send us a secure message through online banking. There’s a charge for this and the foreign bank may apply charges too.

To cancel a non-SEPA transfer, send us a request in a secure message from online banking. There’s a charge of €20, and we can’t guarantee that the transfer will be cancelled.

If you want to change any details of a transfer after you’ve sent it for processing, send us a secure message with the changes. There will be a charge for this.

Transfers to third-party HSBC accounts in Malta can’t be reversed once they’ve been processed. You’ll have to contact the payee directly to sort it out.

On your online banking homepage, first select the account you want to make the payment from.  Then select the 'Pay and manage' button above your transaction list.

From there, you can select 'New payment to a company'. You will be able to select a company from a pre-defined list. If the company you want to pay doesn't appear, you'll need to set up the bill payment by selecting 'New payment to a person' and using your Security Device to finish the payment.