Mobile Banking app

You first need to have access to our Online Banking service. If you have never used this service you need to register to it first.

Once you are registered to our Online Banking service, you first need to setup your HSBC Malta Mobile App by tapping on the HSBC MT icon and, then follow the onscreen instructions. To successfully complete this setup you will need to know the Online Banking username and the mobile banking password.

Finally you will be asked to provide a 6 digit PIN together with the optional biometric signature.

Our Mobile Banking app is available for devices using the following operating systems:

• Apple iOS v14 and above
• Android 8 and above

Please contact us immediately on +356 2148 3809 or visit any one of our branches.

Please note that you will be liable for any loss of funds arising from any unauthorised transaction on your Account that your Mobile Banking PIN, Fingerprint ID, Face ID, Touch ID or Secure Key Code has been misused, lost or stolen or has become known or made available to someone else. Please refer to Mobile Banking Terms and Conditions for further details.

You first need to deregister from the old device, before registering on the new device. Please follow the below steps :

• Logon to the mobile banking app on the old device
• Go to the ‘Profile’ option which is found on the upper right corner of the Account Summary screen
• Choose ‘Security’ > ‘Manage devices’ and delete the device from this screen
• Once these steps are completed, you may proceed to register the mobile app on the new device

Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the app or kept anywhere within HSBC.

These are the banking functions which are available on our app: viewing of accounts and their balances, account transaction history, view account details, transfer between your accounts, pay a saved third party account with HSBC Malta, pay a saved third party account via SEPA, and pay a company.