How to close an account

Our agents will take you through the verification process and walk you through the process of closing your account. The call will take 30 to 45 minutes.

Please note that the following accounts can't be closed by phone: ‘Both to sign’ joint accounts, accounts with an overdraft limit, home loans, investments, HSBC Life products, unclaimed or pledged accounts, Fusion accounts.

If you're planning to withdraw cash before closing your account, make sure you choose a branch with teller services. Tellerless branches will only be able to carry out transfers or issue bank drafts.

To close your account by mail, send us a signed letter with your instructions to the following address:

HSBC Distribution Support Manager
196, Triq Ix-Xatt
Il-Gżira, GZR 1023
Malta

For joint accounts where the instructions are set as ‘both to sign’ the letter must be signed by both parties.

For us to close your account via mail, it is important that we have valid identification and up-to-date contact details for you. Otherwise we will require a letter specifying your current contact details together with a copy of your valid ID/passport. This needs to be authenticated by either an HSBC representative or certified by a legal professional. If the certification is done by a foreign professional, the certification must also be apostilled from the relevant Foreign Affairs Office.

Your account must have zero balance before you can close it. If your account is overdrawn or in credit, you'll need to either deposit or withdraw funds to ensure a zero balance.

We can move funds from/to another HSBC account in your name free of charge. If a credit balance is going to a non-HSBC account, please provide the account’s information (bank’s name and address, SWIFT code and IBAN). Please note that in this case charges are applicable as per General Tariff for Personal Banking Customers.

If accounts are being closed by a 3rd party, an active general power of attorney needs to be presented at any of our branches, clearly stating that accounts can be closed on behalf of the customer. For any method chosen, the 3rd party will also need to provide valid identification and contact details.

Joint account holders with instructions set as ‘both to sign’ can close their account in a branch, by mail or online.

To close your account online, both account holders should send Secure Messages in online banking.

To close an account in person, both account holders need to visit an HSBC branch together.

To close an account by mail, please send one letter signed by both account holders.