Help and support

If your card is lost or stolen, let us know immediately and we will block it. Contact us now. 

We'll send you a new card and PIN separately.

To report your card lost or stolen, please call us on:

+356 2148 3809

24 hours a day, 7 days a week.

You can change your address using online banking, phone banking or by visiting a branch. Find out how to change your address.

There is no need to provide a sort code but it is imperative to provide your IBAN account number as this would have the sort code built into it.

You then need to provide the HSBC Malta BIC Code which is MMEBMTMT.

The Secure Key adds a layer of protection to your online banking transactions. Once you activate your device, it is uniquely linked to you and allows you to carry out transactions online securely.

The Secure Key provides one-time codes that are only valid for a short period of time, which you input to carry out online banking transactions. This means that even if a third party manages to get your log on details, they still won't be able to fraudulently carry out transactions without your device.

Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the app or kept anywhere within HSBC.

If you're sending money in online banking or on the mobile app, you'll get up-to-the-minute foreign exchange rates. The exact value of your foreign currency and the date when the transfer is made will depend on the market cut-off time for your selected currency.

If you send money in a branch or over the phone, you'll get the current rate at the time of the transaction.