Premier Relationship Manager

"This year marks my 25^th year at HSBC and I still have a deep passion for what I do, connecting and engaging with customers. Working initially as a cashier in the branches, I then uncovered my career path into Wealth, Financial Planning Advisory. Financial Planning Advisors play a crucial role in helping individuals manage their finances effectively. In this role you must be a good listener and communicator as each customer has different perspectives towards their financial priorities.  

In 2014, I had the opportunity to further develop my career and applied for the Premier Relationship Manager role. My core responsibilities are to develop, maintain, and deepen relationships with Premier customers. Understanding their financial needs and goals is the key to successful relationships. Meeting customers regularly to connect and develop their financial plans, of which I can then provide investment advice in line with their priorities and objectives.

This year I was selected to attend the Circle of Excellence in India. I met with senior leaders and the best of the frontline colleagues, from around the world. This was an unforgettable experience where I also got to visit the beautiful local culture and shall remember this forever.

I had the pleasure of being nominated for both the best Premier Relationship Manager from our region and the Global Role Model for Customs Advocate Insurance. Through these nominations, Malta was one of the 4 countries from across the world that made it through to the global nominations.

Now back in Malta, I feel that this experience enhanced my enthusiasm and passion even further for what I do.

In addition to my day-to-day work, I carve out time to spend with my colleagues to coach and mentor them, so that we can succeed together. I also ensure to find the time to unwind with physical training, reading an interesting book, a good swim in our beautiful Mediterranean Sea and spending quality time with my family is also vital.  

Giving some time back to the community is something that I also look forward to and therefore I form part of the Financial Literacy group in collaboration with Young Enterprise. HSBC supports these financial programs by delivering talks related to basic financial awareness to both students and the elderly, to protect our community."

Financial Crime Regulatory Orders Officer

"My journey with HSBC began in Sri Lanka in 2015, upon the completion of my Bachelors in International Relations. In the beginning, I worked as an executive for Banking Operations. This experience laid the foundation for my expertise in Compliance and Risk.

Over the years, it has been a privilege for me to work under a diverse multicultural environment including the Canadian and British teams which I was able to work with closely. This period in the Banking Operations sector not only helped me gain knowledge in the Compliance and Risk aspects but also gave me the opportunity to be a part of several process migrations and process optimisations. Apart from the professional growth, being a part of many social projects led by the bank, I truly believe enhanced my personal and professional life.

My journey to Malta began in May 2023, with a deep desire to immerse myself in a culture that values diversity and my decision to move was fuelled when I got to know that Malta offers the perfect environment to grow in Compliance area. The Mediterranean lifestyle and of course the Maltese coastline were a definite bonus.

Adapting to a new county has been a rewarding challenge which allowed me to bring a fresh perspective to my current role as a Regulatory Orders Officer.  Support which was extended to me by my fellow teammates made it a smooth transition for me.

The work life balance culture which HSBC always encourages helped me greatly to be invested in my lifelong passion for photography and rock climbing, which motivated me in the focus of my personal growth.

Looking ahead, I’m excited to continue my journey in this beautiful island under the roof of HSBC, and I am eager to contribute towards an innovative future for Risk and Compliance here in Malta".

Head of Business Banking - Commercial Banking

"With over 35 years of service at the Bank, my career journey has taken me through diverse roles, from Retail to Commercial Banking (CMB), Fund management, Wholesale risk, and Regulatory Compliance, before returning to CMB as the Head of Business Banking, my current role.    

My role which is primarily client focused, entails supporting CMB in achieving revenue growth and supporting CMB’s succession plan.  I am part of CMB’s executive committee and a typical day for me would be in and out of client and internal meetings, driving new business and supporting the Business Banking team in delivering CMB’s strategy.

What has kept me with HSBC for so long? 
The countless opportunities for growth, supported by continuous professional development (CPD) and training, both online and in the classroom. I also had the privilege of coaching bank employees for two consecutive years through HSBC’s coaching circles programme. I am a firm believer in lateral moves, allowing for broad learning experiences, which have been invaluable to my development and career progression.

My journey has primarily been that of an individual contributor, but stepping into the Head of Business Banking role ignited a passion for people management. Over the past four years, leading a team of 33 employees has taught me the importance of communication, empathy, and motivation. Understanding and nurturing each team member’s strengths has been deeply rewarding.

HSBC’s support extends beyond daily work, including my pursuit of a Chartered Banker MBA. More recently, a four month short-term assignment in Paris thanks to the International Careers connections programme. This was a lifelong dream which allowed me to experience a much larger market, working and living abroad while maintaining strong ties with my team in Malta.

Spending time with my family is important and with the flexibility that HSBC provides, it’s possible to achieve my personal and professional dreams".