Careers - HSBC Malta

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Careers
HSBC Malta

Why work for HSBC in Malta?

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

HSBC began operating in Malta in 1999. The bank provides a comprehensive range of financial services including Wealth and Personal Banking, Commercial Banking and Global Banking and Markets. Through a number of specialised subsidiary companies, the bank is also active in the areas of life assurance and fund management.

Our operations in Malta strive to be the No.1 leading international bank for customer service through the dedication of over 900 employees that are located here.

HSBC Bank Malta is part of one of the world’s largest financial services organizations. Whether you are an experienced professional or looking for your first job or are interested in our graduate program we provide many ways for you to develop your skills and achieve your career ambitions in a diverse and inclusive environment.

We offer opportunities across our organization to build a fulfilling career and work with colleagues and customers around the world. We have roles available in areas including wealth and personal banking and commercial banking. In addition we offer careers in operational and support functions such as finance, legal, operations and compliance.

To find out more about HSBC's different business areas, visit our global corporate website.

We look for people who are ambitious and want to develop their career and contribute to HSBC's long-term, sustainable growth. We want employees who can help us achieve our strategy, balance social, environmental and economic considerations and manage risk accordingly.

To ensure we achieve this growth in the right way, we place great emphasis on our values. We are committed to applying the highest standards throughout the bank, everywhere we do business.

As an HSBC employee in Malta, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment.

We also have a strong commitment to sustainability and communities and we encourage our people to take an active role in these initiatives which are supported by the HSBC Malta Foundation.

Check our current opportunities

Contact Centre Service and Sales Representative
Head of Technology
Branch Sales and Service Representative

Learning and Development

HSBC Bank Malta employees complete around 2,700 hours of voluntary work for charities each year

HSBC is committed to providing all its employees with professional development and career opportunities. We help our people to develop their skills through structured classroom programmes, online learning and on-the-job experiences that are aligned to their aspirations and business objectives.

We provide employees with the support and information they need to perform at their best, make informed decisions about their career and take charge of their own progression based on their career interests.

We are committed to develop and drive initiatives across the full employee experience cycle with a continuous lens on inclusion: Recruiting & On-boarding, Cultural Immersion, Performance Enhancement, Learning & Development, and Career Advancement & Promotions.

Benefits

HSBC Bank Malta offers a comprehensive, market-competitive pay and benefits package to support employees’ professional and personal needs.

Besides, the salary, the package also includes various benefits such as:

Employee share plans
Discretionary variable pay based on performance
Private pension plan which is voluntary and the bank financially supports towards
Attractive annual leave entitlement
Additional leave (paid and unpaid) to cover various life events and work/life balance (e.g. marriage, child-care, paternity, study)
Professional Qualifications Re-imbursement
Life and Personal Accident insurance
Free banking services and reduced interest rates on mortgage and personal loans
Health Insurance scheme and medical check-ups.
Child-care subsidy schemes
Flexible and remote working

Current opportunities

Contact Centre Service and Sales Representative

We are seeking to Contact Centre Service and Sales Representatives in Malta. This dynamic team deals with a variety of customer calls, focusing on customer needs.

Are you looking to start a challenging career with a world of opportunities?
Do you have strong communication skills and derive job satisfaction from providing excellent customer service?
Do you champion sound values and ethics and believe in doing the right thing?

We need talent like you to help us meet our ambition here in HSBC Malta. Your contribution will help evolve and grow our business.

If you feel you would like to be part of this team and you are ready to show your best talents, we want to hear from you.

In this role you will:

Be handling customer contacts in a Contact Centre environment on multiple products and propositions
Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
Listen to the customer and establishes their needs to offer relevant products
Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Be responsible for achieving individual Key Performance Indicators whilst maintaining quality and compliance
Accurately fulfil customer needs through effective relationship building

You should apply if you have:

Strong communication skills
Fluency in Maltese and English languages, both spoken and written
IT Literacy
Positivity, enthusiasm and be a flexible team player
5 ‘O’ Level passes (minimum grade 6) preferably in Mathematics, Maltese and English

MCAST Level 4 Diploma in Financial Services or similar

Minimum 2 years of customer service experience

Other Information

These roles are on a full-time basis. Role offers the possibility for hybrid working after 6 months in the role.

Submitting your application

You can submit your application by completing and submitting the application form (PDF) electronically.

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

The closing date for applications is 26 November 2024.

Head of Technology

Primarily accountable for management and oversite of all technology services delivered to the local market.

HSBC Malta’s technology function is responsible for enabling businesses and functions manage their information, as well as ensuring risk and controls are assessed and implemented appropriately, objectively, and independently through professional and specialized subject matter experts. In the role of Head of Technology, you will be primarily accountable for management and oversite of all technology services delivered to the local market.

Here in Malta you will help evolve and grow our business.

Are you a creative thinker who enjoys devising and delivering technology solutions to business needs?

If you answered yes to any of these questions, we want to hear from you.

In this role you will:

Foster business relationships, ensuring that Technology acts as a partner and enabler to the local business strategy
Oversight of execution and applicability of global and regional Technology strategy, within country policy, budget and regulatory constraints
Oversee and appropriately manage technology risks, including Resilience and Cyber risk
Oversight of all change portfolio, and Technology services within the country
Responsible for developing Country Technology roadmap covering all relevant areas in the effective delivery of key business objectives and outstanding customer service
Lead, develop and motivate the technology team/s in a high-performance culture
Have an external outlook and insights about innovative trends in technology and how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the bank, and customer and colleague experience
Steer simplification and automation within the technology remits

You should apply if you have:

Demonstrable experience within the technology sector, with a deep understanding of IT systems/networks, best practices and principles including exposure to cloud, mobile applications, and web technologies
Established leadership skills, enabling you to support and inspire a team of technology professionals across various disciplines
Excellent communication skills, with the ability to present complex technical matters in a clear and compelling way
Managing relationships and stakeholders at various levels, establishing trust and collaboration to drive successful outcomes
Sound understanding of business finance and experience of effective management of budgets and expenditure
Degree level in information technology or related discipline

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

Other Information

This role is on a full-time basis and offers the opportunity for hybrid working.

Submitting your application

You can submit your application by completing and submitting the application form (PDF) electronically.

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

The closing date for applications is 2 December 2024.

Branch Sales and Service Representative

First point of contact for HSBC customers and responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs.

This is a branch-based customer facing role, also available in Gozo, providing the first point of contact for HSBC customers and responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs.

Here in Malta you will help evolve and grow our business.

Do you have a passion for Customer Service? Are you ready for a new challenge?

If you answered yes to any of these questions, we want to hear from you.

In this role you will:

Be handling customers’ banking queries, completing transactions and treating customers fairly
Contribute to the Branch team performance to achieve business objectives
Deliver excellent customer service experience and encourage customers to use digital channels where appropriate
Have high attention to detail to ensure customer transactions are processed without errors
Identify any transaction concerns and take the appropriate actions

To be successful in the role, you should meet the following requirements:

Excellent customer service experience
Be flexible, willing to adapt to change and work well with a team
Good interpersonal & IT skills
Excellent communication skills and fluency in English & Maltese
A calm disposition and capable of working under pressure
4 'O' level passes (minimum grade 5/C or equivalent including Maths, Maltese and English) OR MCAST Level 4 Diploma OR similar higher education OR experience in banking