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2018 will see one of the biggest changes to the Maltese data privacy laws as the General Data Protection Regulation (GDPR) is introduced across Europe on 25 May.
The General Data Protection Regulation (GDPR) will deal with the huge increase in customer data that is now generated from social media and online activity. Whether that's sharing a tweet or shopping online, the new laws will provide individuals with more transparency and stronger rights regarding personal data.
At HSBC we have always taken data privacy very seriously and we believe the introduction of the GDPR is really positive – giving you more control over how organisations use and manage your data.
What does this mean for you?
GDPR provides you with more transparency regarding your personal data. It strengthens your rights, giving you improved access to your data and the right to review and, in certain circumstances, edit or delete the information that organisations store about you.
Whilst that’s good news for consumers, the great news for HSBC customers is that you don’t need to do anything. We’ll keep looking after your data like we always have and if you do want to know more about the data we hold and how we use it, all you need to do is check out our privacy policy.
To find out more, read our frequently asked questions.
What does this mean for HSBC?
GDPR won’t change the ways we use your personal information.
We'll continue to value the data you share with us, treating it with respect and keeping it secure at all times. We'll continue to contact you appropriately about services that may benefit you, unless you’ve asked us not to.
So whilst the laws might be changing, our commitment to looking after your data stays the same.
Our new Privacy Notice
In March 2021 we updated our Privacy Notice to add clarity to how your data is shared with social media platforms for marketing purposes, and how you opt out.
We want to make it easier for you to find out how we collect, use and protect your information, so we regularly update our Privacy Notices.
For new and existing customers, the full versions of our Retail and Commercial Banking Privacy policies are available for download and review.
If you are browsing our website and social media page, you can view our Website & Social Media Privacy Notice.
You can also review our Mobile Banking Privacy Notice to discover how we collect, use and protect your information when you access our mobile banking app.
Business banking
If you are a business banking customer, you should also refer to our Commercial Banking Privacy Notice which applies to you and your business. You can access the relevant privacy notice pages for business banking as follows:
Insurance products
Other than the information on insurance in our Privacy Notice, please note that HSBC Life Assurance Malta Ltd uses re-insurers in order to be able to offer life insurance products. To this extent kindly note that as a controller, GenRe (General Reinsurance Corporation) is making their Privacy Notice available to all HSBC Life Assurance Malta Ltd customers and data subjects connected to the insurance policies. You can view the GenRe Privacy Notice if you'd like to know more.
Your rights
You have a number of rights in relation to the information that HSBC holds about you including the right of access to your data. Please download and fill out the HSBC RBWM Privacy Notice form in order to exercise any of your rights as set out in our Privacy Notice. Please note that whilst HSBC aims to safeguard your rights to the fullest extent, HSBC retains the right to not entertain requests that are deemed to be manifestly unfounded or excessive in nature such as where the same request is made more than once within a short span of time. Finally, before your request is processed, HSBC shall have the right to ask you to specify the information or processing activities to which the request relates.